Thomas Lyons 
The undisclosed deal will help Cyara expand its services for modern remote workforces around the world.
Cyara is a leading provider of automated customer engagement services, and the acquisition of Spearline is part of its strategy to address rapidly developing market trends such as chatbots and conversational AI.
According to Alok Kulkarni, CEO of Cyara, “To support a remote workforce, organisations are moving their communications platforms to the cloud. While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel.”
Spearline provides a global in-country dialling service that offers mobile and landline assurance in over 80 countries. Its clients include Amazon Connect and Zoom, among others. The acquisition will help Cyara improve its services and offer a wider range of solutions to its clients.
Kevin Buckley, co-founder and CEO of Spearline, said: “This strategic move enables us to help more customers transform their customer experience, making every interaction flawless. We are excited for Spearline to become part of this combined powerhouse and look forward to the positive impact it will have on our customers.”
Founded in 2003 by Kevin Buckley and Matthew Lawlor, Spearline has over 200 employees worldwide and has offices in Cork, Waterford and India. The company has a strong reputation in the industry for providing reliable and innovative solutions for communication testing.
The acquisition of Spearline by Cyara is a significant development in the tech industry in Ireland, as it reflects the growing demand for communication testing solutions and services for remote workforces. The deal will also create new opportunities for Spearline employees to work with a leading global company and to contribute to the development of new technologies and solutions.
The acquisition is a testament to the innovation and expertise of Irish tech companies and their ability to provide solutions that meet the evolving needs of businesses around the world. It also highlights the importance of Ireland as a hub for tech innovation, and the potential for Irish tech companies to continue to grow and thrive on the global stage.
In conclusion, the acquisition of Spearline by Cyara is a positive development for both companies, and for the tech industry in Ireland as a whole. It reflects the growing demand for communication testing solutions and services for remote workforces, and the potential for Irish tech companies to continue to innovate and contribute to the development of new technologies and solutions.
